Facts

Do you need help?

We answer the questions related to our firm and services on our client support site.

Through our system you can:

start on-line chat
submit a ticket
search among the articles of knowledgebase

MarkCon 2008 WEBsys CMS

HELPsys

MarkCon Group - website » HELPsys

HELPsys Online Client Support System is a member of our "sys" product line.

HELPsys offers an overall solution for firms and organizations for operating their web based customer service systems. The developers of the software which forms the core of HELPsys client support system work to offer innovative client support solutions since 2001. HELPsys supports the communication between the clients and the firm, as well as the firm’s internal communications and task management.

Supporting the client

With HELPsys the online client support is possible directly through the firms’ and organizations’ existing web pages. Entering the support site the clients may select a channel for the required information themselves: through the Online chat they may communicate with the firm’s colleagues live, they can leave direct messages for the selected department. They may search for the information themselves in the articles of the self-service modules filled up by the firm’s colleagues, or download the documents provided by the organization. In the news module they can read the novelties in connection with the firm, organization or the services.

Supporting the internal groupwork

Supporting the employer and the colleagues in HELPsys operates through the inner task manager functions. The system offers simple integrated solutions to manage the business informations, events and tasks, ensuring an automated workflow.

The introduciton of the system entails the following benefits

Clear workflow

the well structured system enables a more simple and efficient administration

the internal task manager functions provide the opportunity for a more efficient colleague cooperation

every communication between the clients and the colleagues, as well as the internal communications get recorded automatically

since HELPsys stores all client related data in one system, the inner information treatment gets plainer

Low expenses

keeping in contact with the clients through the internet may reduce the firm’s expenses

the software can be easily inserted into already existing web pages

owing to the simplification of the workflows the expenses of the introduction of the service packet are soon repaid

since HELPsys works from the order even within a week a protracted introductory project can be avoided

Easy accessibility

HELPsys system runs on the internet, thus the treatment of the clients’ problems is possible from anywhere regardless of location, even through PDA

Products
WEBsys – CMS With our WEBsys Content Management System you can quickly and simply edit the content of your website.		HELPsys Our on-line client support system supports the contact keeping to the partners, the firm’s inner communication and task management.

Through our on-line photo agency we offer unique images of Hungarian photographers and studios.		WEBsys – OWR Due to our on-line Website Building System anybody may design, make and maintain his/her website.

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